Your privacy matters to us. This policy explains what data Looopr collects, why we collect it, and how you can control it. We follow the EU General Data Protection Regulation (GDPR) and store all data in the European Union.
1. What We Collect
When you create a Looopr account, we collect:
- Display name — provided by your sign-in provider (Apple or Google) or set by you
- Email address — provided by your sign-in provider
When you use the app, we store:
- Saved routes — routes you bookmark for later
- Walk sessions — distance, duration, steps, elevation, food stop check-ins, and feedback for completed walks
- Photos — walk photos are stored locally on your device, not on our servers
We use your device location during route generation and active walk navigation. Location data is processed in real-time and is not stored on our servers.
2. Why We Collect It
We process your data to provide the Looopr service under the legal basis of contract performance (GDPR Art. 6(1)(b)). Specifically:
- Your name and email identify your account
- Saved routes and walk history let you access your data across sessions
- Location is required to generate nearby routes and provide navigation
We do not sell your data, use it for advertising, or share it with third parties for marketing.
3. Third-Party Services
Looopr uses the following third-party services to function:
- Supabase (EU, Frankfurt) — authentication and database hosting
- Google Places API — point-of-interest discovery and details
- Apple Sign In / Google Sign In — authentication providers
- Mapbox — route generation (premium feature)
- Apple MapKit — route generation and map display
- RevenueCat — subscription and in-app purchase management
- Sentry — crash and error diagnostics reporting
Each of these services has its own privacy policy. We only send the minimum data required for each service to function.
4. Where Your Data Is Stored
All account data (profile, routes, walk sessions) is stored on Supabase servers in Frankfurt, Germany (EU). Photos remain on your device only.
5. Your Rights (GDPR)
As an EU resident, you have the right to:
- Access — request a copy of all your data (available in-app under Settings → Privacy & Data → Export My Data)
- Rectification — update your display name in Settings
- Erasure — permanently delete your account and all associated data (available in-app under Settings → Privacy & Data → Delete My Account)
- Portability — export your data as a JSON file
- Object / Restrict — contact us to restrict processing
When you delete your account, all data is permanently removed from our servers, including your profile, saved routes, walk sessions, and shared routes. This action cannot be undone.
6. Data Retention
We retain your data for as long as your account is active. If you delete your account, all data is removed immediately. We do not keep backups of deleted accounts.
7. Cookies
The Looopr website (looopr.app) does not use tracking cookies or analytics. No third-party scripts are loaded for advertising or behavioural tracking.
8. Children
Looopr is not directed at children under 16. We do not knowingly collect data from children. If you believe a child has created an account, please contact us and we will delete it.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of the app after changes constitutes acceptance.
10. Contact
For any privacy-related questions or to exercise your rights, contact us at:
Email: privacy@looopr.app